Maintenance event · 2026-03-02
Event overview
Event metadata
Record type
Maintenance event
Maintenance event
Reason / suite
Problem
Problem
Service provider
Vendor
Vendor
Record ID
2026-03-02_vendor_service_dualcam_realignment_and_cleaningMaintenance action
Reason details:
Service visit initiated to investigate reported dual-camera acquisition issues and possible dust contamination in the Crest V3 spinning disk unit.
Service visit initiated to investigate reported dual-camera acquisition issues and possible dust contamination in the Crest V3 spinning disk unit.
Action details:
Completed a full system computer check, cleaning, and update; verified USB ports and NIS dongle operation and installed an additional PCI-Express card to connect the dongle directly due to configuration/power-save behavior. Confirmed NIS software configuration. Troubleshot dual-camera acquisition and resolved issues by checking cables, configuration, and hardware; validated operation in single- and dual-camera modes with customer testing. Inspected and removed the Crest V3 spinning disk for internal contamination assessment, then performed full re-installation. Performed illumination alignment, focus adjustment, image position alignment, and dual-camera calibration/alignment. Cleaned main dichroic mirror, excitation/emission filters, and inspected/cleaned beam splitters. Cleaned spinning disk box in clean chamber. Verified image quality in live mode across all filter/DM/beam-splitter combinations, with and without disk; full field of view confirmed clean. Set Köhler illumination on D-LEDI and Ti2 microscope and cleaned 40x objective. Advised customer to use lens tissue paper for routine optics cleaning.
Completed a full system computer check, cleaning, and update; verified USB ports and NIS dongle operation and installed an additional PCI-Express card to connect the dongle directly due to configuration/power-save behavior. Confirmed NIS software configuration. Troubleshot dual-camera acquisition and resolved issues by checking cables, configuration, and hardware; validated operation in single- and dual-camera modes with customer testing. Inspected and removed the Crest V3 spinning disk for internal contamination assessment, then performed full re-installation. Performed illumination alignment, focus adjustment, image position alignment, and dual-camera calibration/alignment. Cleaned main dichroic mirror, excitation/emission filters, and inspected/cleaned beam splitters. Cleaned spinning disk box in clean chamber. Verified image quality in live mode across all filter/DM/beam-splitter combinations, with and without disk; full field of view confirmed clean. Set Köhler illumination on D-LEDI and Ti2 microscope and cleaned 40x objective. Advised customer to use lens tissue paper for routine optics cleaning.
Status after event:
In Service
In Service
Additional notes
Visit schedule provided in service report: Monday 07:45-18:00, Tuesday 08:00-18:00, Wednesday 08:15-13:00. Report also references before/after pictures as attachments, but files were not provided in this repository update.
Raw YAML record
View 2026-03-02_vendor_service_dualcam_realignment_and_cleaning.yaml
schema_version: 1
record_type: maintenance_event
maintenance_id: maint_scope-nikon-crest-v3_20260302_vendor_service_dualcam_realignment_and_cleaning
microscope: scope-nikon-crest-v3
service_provider: vendor
company: CrestOptics / Nikon
reference: March 2026 on-site service report
started_utc: '2026-03-02T07:45:00Z'
ended_utc: '2026-03-04T13:00:00Z'
reason: problem
reason_details: 'Service visit initiated to investigate reported dual-camera acquisition issues and
possible dust contamination in the Crest V3 spinning disk unit.
'
action: service
action_details: 'Completed a full system computer check, cleaning, and update; verified USB ports and
NIS dongle operation and installed an additional PCI-Express card to connect the
dongle directly due to configuration/power-save behavior. Confirmed NIS software
configuration. Troubleshot dual-camera acquisition and resolved issues by checking
cables, configuration, and hardware; validated operation in single- and dual-camera
modes with customer testing. Inspected and removed the Crest V3 spinning disk for
internal contamination assessment, then performed full re-installation. Performed
illumination alignment, focus adjustment, image position alignment, and dual-camera
calibration/alignment. Cleaned main dichroic mirror, excitation/emission filters,
and inspected/cleaned beam splitters. Cleaned spinning disk box in clean chamber.
Verified image quality in live mode across all filter/DM/beam-splitter combinations,
with and without disk; full field of view confirmed clean. Set Köhler illumination
on D-LEDI and Ti2 microscope and cleaned 40x objective. Advised customer to use
lens tissue paper for routine optics cleaning.
'
microscope_status_after: in_service
downtime_hours: 53.2
tags:
- dual_camera
- spinning_disk
- cleaning
- alignment
- calibration
- objective_cleaning
followup: 'Customer was advised to continue routine optics care using approved lens tissue.
'
notes: 'Visit schedule provided in service report: Monday 07:45-18:00, Tuesday 08:00-18:00,
Wednesday 08:15-13:00. Report also references before/after pictures as attachments,
but files were not provided in this repository update.
'
status_notes: System returned to full operation in both single- and dual-camera acquisition
modes after cleaning, reinstallation, and alignment/calibration work